Education

What Fair Housing Means for Maintenance and Resident Relations (Virtual)

Tuesday, March 30, 2021

8:30 AM - 11:30 AM (CDT)

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* Registration open until 3/30/21 at 11:30 AM (CDT)

Event Details

Seminar presented by Dedra Bouffard, CAM, CAS, The Liberty Group
Earn 3 CECs toward your designation renewal

• General fair housing laws
• How fair housing laws impact the service team
• How to avoid fair housing pitfalls
• Handling reasonable accommodations
• When is being “friendly” too friendly
• Mistakes that are being made when handling service requests
• Ways to exceed customers' expectations
• Q&A

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Amy Lydic, CAE

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