Fair Housing for Maintenance
Learn about Fair Housing and how it applies to maintenance.
Presented by: Dedra Bouffard, CAM, CAS of The Liberty Group
with Guest Speaker Courtland Audain of Berkshire Communities
In this seminar, you will learn about:
- General Fair Housing Laws
- How Fair Housing Laws impact the service team
- How to avoid Fair Housing pitfalls
- Handling reasonable accommodations
- When is being too "friendly" too friendly
- Mistakes that are being made when handling service requests
- Ways to exceed customers' expectations
Attendees can earn 3 CEC's!
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COURSE GOOD FOR EDUCATION TRACK