What Fair Housing Means for Maintenance and Resident Relations

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Tuesday, November 16, 2021
8:30 AM - 11:30 AM (CST)
8620 Burnet Road, Suite 475
Austin, TX 78757

Event Details

Seminar presented by Dedra Bouffard, CAM, CAS, The Liberty Group
Earn 3 CECs toward your designation renewal

Designed especially for Maintenance and Service personnel, this course will cover:

• General fair housing laws
• How fair housing laws impact the service team
• How to avoid fair housing pitfalls
• Handling reasonable accommodations
• When is being “friendly” too friendly
• Mistakes that are being made when handling service requests
• Ways to exceed customers' expectations
• Q&A

For More Information:

Amy Lydic, CAE
Amy Lydic, CAE

Free for ACE Subscribers

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