Reputation Management: Outdated and Outnumbered
$29.99 Use code "16AAA" for a $5 discount.
The practice of managing your online reputation is problematic; quite simply, it doesn't work. A community's reputation is managed by its residents, through the stories they tell based on their perspectives and experiences. And for those considering your community, it's all about the "wisdom of the crowd". So, instead of trying to manage your reputation, let's try something new! This session breaks down the components that drive a renter's experience, what teams can do to control the online narrative, and how to build a crowd that's ready and willing to sing your praises!
- Examine What Motivates Renters to Write Online Reviews
Then, learn how to ensure those stories are positive.
- Learn The Key Differences
Distinguish between managing your reputation and protecting your brand.
- Takeaway 3 Action Items
Improve your community's online presence with these 3 important takeaways.
Join Lia Nichole Smith and the Webinar Wednesday Team on December 6, 2023 at 2pm Eastern Time to build online praise instead of a pummeling!
Register here: https://www.multifamilyinsiders.com/webinars
Webinar Wednesdays is the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company!