Must-have Resources for Austin Area Rental Housing Industry Professionals
Table of Contents
Free AAA Webinar - The Latest: COVID-19 and the Austin Rental Housing Industry - March 30, 2020
Free AAA Webinar - COVID-19: What Real Estate Managers Need to Know - March 20,2020
Free NAA Webinar - Coronavirus Outbreak: What Real Estate Managers Need to Know
New Guidelines For The Multifamily Industry Update from AAA EVP, Emily Blair - March 18, 2020
NAA: Statement and Position on Coronavirus Disease
NMHC: Coronavirus Preparedness for Apartment Firms
AAA - The Latest: COVID-19 and the Austin Rental Housing Industry
Austin Apartment Association hosted a webinar on Monday, March 30. This virtual event featured Q&A with Warren Law Firm, Renee Zahn from Greystar, AAA Director of Government Relations, Paul Cauduro, and AAA EVP, Emily Blair. AAA members can access this webinar replay, slideshow download, and Q&A download on the homepage of the Members Portal.
AAA - COVID-19: What Real Estate Managers Need to Know
Austin Apartment Association hosted a webinar on Friday, March 20. This virtual event featured discussion about the NAA webinar listed below, as well as a Q&A with Austin Public Health officials, Warren Law Firm, Renee Zahn from Greystar, and AAA EVP, Emily Blair. AAA members can access this webinar replay, slideshow download, and Q&A download on the homepage of the Members Portal.
NAA - COVID-19: What Real Estate Managers Need to Know
NAA and the Institute of Real Estate Management (IREM) hosted managers from both rental housing and commercial management for a live panel discussion on addressing the spread of COVID-19 and developing policies and procedures around the coronavirus.
NAA: Statement and Position on Coronavirus Disease
The Centers for Disease Control and Prevention (CDC) is closely monitoring the outbreak of Coronavirus Disease 2019 (COVID-19) [formerly novel coronavirus 2019- nCoV], which was first detected in Wuhan City, China, and has since spread to 28 additional countries. With 14 cases of coronavirus confirmed in the United States (through February 26, 2020), the National Apartment Association (NAA) believes it prudent for its members and affiliates to be prepared for incidents involving COVID-19 should they occur.
NAA understands that affiliates, members and residents may have concerns about how apartment communities should address the virus and, in an effort to offer preliminary guidance and information to assist with preparations, we have compiled the following material from official sources.
It is important to recognize that NAA, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. NAA is offering general, precautionary guidance from officials, and adding some common-sense guidelines for our industry in the interest of promoting a proper amount of caution at this time. Because this is a rapidly evolving situation, NAA will monitor developments and will continue efforts to secure guidance specific to the operation of rental housing from health officials. Additionally, NAA will update its website with new information as it becomes available.
Current Point of View:
NAA recommends that incoming media requests be directed to CDC and/or local health officials, who are better qualified to answer their questions at this time. You don’t want to be at risk with liability concerns.
Ensure your office has the proper contact information of the local health authority and/or the best CDC resources on hand for handling queries from local stakeholders. NAA recommends a holding statement be developed. An example: “We appreciate your call. It is wise for everyone to remain current and follow the most recent guidance provided by health officials. That is why we request that you direct your question to [Local Health Official] or the CDC, who are on top of this situation.”
Other Key Messages to Consider:
NAA recommends that guidance from CDC and other officials be treated seriously. At present, CDC prevention information includes:
Potential Questions from Residents/Media:
If someone in an apartment community is diagnosed with 2019-nCoV, will other residents become infected? What are the real risks?
According to the CDC, “there is much more to learn about the transmissibility, severity and other features associated with 2019-nCoV and investigations are ongoing.” We encourage you to visit the CDC website for up-to-date information and safety precaution tips and we will provide new information as it becomes available.
[In the event of a confirmed case of 2019-nCoV] Did the building owner and property management team collaborate with CDC to disinfect an apartment and any other parts of the building? What was done to isolate the virus to the patient’s apartment? How was the patient’s apartment cleaned and sanitized? How did the building owner and manager address sanitizing the public spaces of the building that the patient may have come in contact with? Is my apartment safe? I live on the same floor as he did – am I in danger of contracting 2019-nCoV?
We understand your concerns. Your questions are best handled by the local health officials and the CDC. We are cooperating fully with CDC/local public health guidance and are taking all necessary precautions to ensure the safety of all residents. We encourage you to visit the CDC website for updated information and safety precaution tips.
NMHC: Coronavirus Preparedness for Apartment Firms
The Centers for Disease Control (CDC) is currently monitoring a new outbreak of coronavirus, (COVID-19), which originated in Wuhan, China and is causing respiratory illness.
As apartment owners and operators prepare to mitigate and educate residents on potential exposure, NMHC has compiled an overview of suggested apartment owner preparations in anticipation of the potential spread of COVID-19.
Of course, NMHC recognizes the broad array of company types, sizes and geographic locations that discourage one-size-fits-all approach to planning. This overview is not to be construed as legal guidance but merely a starting point for your company-specific plan. Therefore, we encourage you to seek expert consultation in the development of your plan to ensure comprehensive coverage.
Getting Management “Buy-In”
Firms should start by creating a "Crisis Team" comprised of senior executives charged with developing the plan. Since the impacts of the spread of COVID-19 can vary significantly, team members should include personnel from the corporate suite, risk management, human resources, legal, information technology, and operations. And team members should have decision-making and spending authority.
Communication is KeyAccurate, timely and regular communications with employees, residents, suppliers and even the media are critical. Make sure you have all available contact information for your staff, residents and suppliers (cell, e-mail, fax), and develop alternative ways to disseminate information (corporate web sites, hotlines) in case telecommunications are disrupted. Also be sure to appoint spokespersons
The most common communications will concern prevention practices, changes in office policies (telecommuting policy or sick time) and resident communications. Certain resident policies will need to be adjusted, such as transitioning to an emergency-only maintenance policy.
Managing Infection Control
Clearly the most important and ongoing component of any plan. Everyone is now familiar with the “common sense” approach to infection control-practicing proper cough etiquette, washing your hands frequently and staying home if you are sick.
Once beyond the early stage, enhanced measures may be required, such as sanitizing work areas, public places and commonly touched elements (door handles, elevator buttons, etc.) and placing hand sanitizers in common areas and fitness centers.
Establishing Protocol for Employee Leave
A severe outbreak could cause absenteeism, due to infection, fear of infection and caring for family members. Develop a leave policy that includes telecommuting, staggered schedules and liberal leave. Establish protocol for employee/supervisor communication, cross-train your staff in case of long-term absences and test telecommuting plans to ensure they work.
Crafting a Plan for Potential Lapse in Services and Supplies
With the loss of staff and on-site personnel, most companies will have to curtail their services. It may be necessary to implement online-only leasing and online rent payment or drop boxes. Service calls, trash collection, security, maintenance and move-in/move-out will require another look in a severe outbreak. Fitness centers, pools and community rooms may need to be closed.
Anticipate high absenteeism at your suppliers and service providers that might create disruptions in trash removal, utilities, transportation and Internet access. Seek alternative service providers and outsource options for IT. Secure generators for power outages. Consider allowing employees to stay in model units.
Understanding Legal Liability
The spread of COVID-19 could raise a host of legal issues that must be analyzed in advance to reduce company liability. Consider liability sources such as resident illness, employee exposure to sick residents, evictions and employee leave scenarios. Also consider how much risk you want to assume. Do you direct residents to third-party sources for information on the virus rather than being the source of information; do you advise residents on how to secure protective supplies instead of distributing them yourself?
Dealing with the Aftermath
Disaster planning also means considering what happens after the event. The human and financial impact on a company and its property operations can be devastating if the recovery process is not included in your overall plan.
In the days following a disaster, experts recommend companies evaluate their insurance coverage, revisit human resources policies regarding back-to-work issues, identify any need for Employee Assistance Programs or counseling, and evaluate re-opening common areas and services. Pay special attention to the availability of government aid.
Finally, evaluate the effectiveness of the plan and modify as needed and practice regularly.
It is unknown whether one or more “waves” of COVID-19 outbreak will emerge. However, to proceed without a plan is a risk your company should not take. Firms must remain vigilant and fine-tune their plans, practice them and adjust to unanticipated events.
AAA Rise Together T-shirt
(proceeds go to the Red Cross)
Property Blitz Wellness Check
Short Term Rental/SAFE Partnership
FOR OWNERS & MANAGERS
From Johns Hopkins, CDC and EPA