Heart First Leadership: Building Trust with Your Team & Residents (Virtual)
Zoom Link will be sent upon registration in the confirmation email.
Event Details
Presented by: Alejandra Vazquez,
In this webinar, you will learn about:
- Define empathy in leadership and explain its impact on workplace culture and resident satisfaction within the multifamily industry.
- Recognize the benefits of empathetic leadership, including stronger team relationships, improved communication, and enhanced resident loyalty.
- Apply empathetic listening techniques to build trust with both team members and residents, particularly during challenging situations.
- Identify common obstacles to leading with empathy and explore strategies for maintaining balance between operational goals and human connection.
- Reflect on personal leadership style and develop an actionable plan to incorporate more empathy into daily interactions and decision-making.
Overall Goal: To create an understanding on how leading with empathy can be a key driver of your career success, specifically in building strong team relationships and connecting with residents in the multifamily industry.
Attendees can earn 1 CEC!
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COURSE GOOD FOR FOLLOWING EDUCATION TRACKS:
