Professional Credential Programs

2024 UPDATES: CAS: Discontinue awarding new credentials; continue renewals 

• No new applications after April 1, 2024 
• Examinations no longer delivered after July 1, 2024  
• Earned prior to July 1, 2024, will continue to use CAS designation.
• Listed on public registry as Active or Inactive based on renewal activity.

Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.

You'll learn about: 

• Using technology to generate traffic
• Monitoring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Shopping the competition while building relationships with competitors
• Compiling a comprehensive community resource tool
• Effective marketing plans
• Relationship sales process and evaluating personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Reviewing the next steps in the sales process with prospective residents
• Applying fair housing laws and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• The move-in process
• Responding to resident issues and maintenance requests with appropriate follow-up
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey

To obtain the CALP credential, candidates must complete the following:

• Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
• Successful completion of seven CALP courses
• Pass the examination within six (6) months of declaring candidacy

COURSE GOOD FOR FOLLOWING EDUCATION TRACKS:

This program’s curriculum emphasizes recruiting, retaining and engaging high-performing employees. You’ll also learn how to analyze and report property and portfolio financial results, conduct due diligence and community takeovers and oversee management agreements.

You'll learn about:

• Recruiting high-performing employees
• Employee performance, engagement, and retention
• Minimizing conflict through stakeholder communications
• Ethical behavior and conflicts of interest
• Annual operating budgets and owner performance objectives
• Property and portfolio results
• Due diligence process
• Property takeover process
• Capital improvement plans
• Managing risk through inspections, follow-up procedures, and incident reporting compliance
• Minimizing legal risk and liability
• Regulatory agency oversight of assisted housing
• Analyzing property performance data to inform action
• Management agreements
• Evaluating and reporting property performance using key performance indicators

To obtain the CAPS credential, candidates must complete the following:

• Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
• Successful completion of all CAPS course work (totaling 40 hours)
• Pass the CAPS exam within six (6) months of declaring candidacy

Offered in English & Spanish

Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program.

What You'll Learn: 

• Processing work orders correctly in a timely fashion, and to residents' satisfaction
• Electrical services and repairs
• HVAC services and repairs
• Painting services
• Construction services and repairs
• Mechanical services and repairs
• Appliance services and repairs
• Lock and key services and repairs
• Customer service and performing maintenance tasks according to company policy and procedures
• Minimizing personal and property damage while safely performing maintenance activities
• Fair housing regulation compliance
• Environmental responsibility and regulatory compliance
• Reporting and documentation of maintenance activities in compliance with company policy and regulation
• Curb appeal, property inspection, and daily maintenance
• Established procedures for maintaining recreational facilities and common areas
• Implementation of a preventive maintenance schedule
• Repair and replacement decisions
• Professional behavior patterns, communication skills, and appearance
• Clear and respectful communication with residents, team members, and contractors.

To obtain the CAMT credential, candidates must complete the following:

• Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)
• Successful completion of all CAMT coursework
• Pass the examination

COURSE GOOD FOR FOLLOWING EDUCATION TRACKS:

*Please note this class needs 12 people to make. If 12 people are not registered, the course will have to be rescheduled.